7010 Digital Customer Experience Design

This class taught me to think through multiple perspectives and to look through different lenses. It’s hard to put the experience into words since it was such a whirlwind, but I valued every class discussion and exercise. I actually really wish this could have been an entire semester because there was so much valuable material. I could have spent hours and days discussing the many topics and opinions, and I have a newfound respect for John and my classmates. 

I hope to continue research in this area, especially digging deeper into the reading materials. The tech news practice is one of my new favorite things, and I look forward to reading them each morning. I even created a subfolder in outlook where I can save interesting resources for future perusal.

I really appreciated the opportunity to learn from the guest professional in the industry, it was definitely a highlight of my learning so far. I loved the casual yet engaged discussions, and found myself wishing we had more time. I am very aware that I have a professional weakness in that I’ve worked in the same place for the last fifteen years, but I also have a great love for higher education, and UGA is a unique place where disciplines and experiences can mingle to create something bigger. I have been inspired by my classmates to think differently and broaden my perspective. 

Outside of future career goals, this class changed the way I view my environment as a consumer. Just like with bad design, once you recognize it, you can’t unsee it! There were so many things that I took for granted as “normal,” but now I have an understanding of “why” and “how” they work. I wish there was more practical information and deconstruction of ideas in the rest of the program.

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